Scam Prevention Framework: Proposed Rule Changes
Submission Date: 6 October 2026
The Law Council of Australia provided a submission on proposed changes to the Australian Financial Complaints Authority (AFCA) Rules to enable scam-related complaints under the Scams Prevention Framework (SPF) from 31 March 2027.
The Committee notes that the proposed model would retain a single AFCA scheme with two parallel divisions:
- the existing financial services jurisdiction for complaints dealt with under the amended AFCA Financial Firm Rules; and
- a new SPF jurisdiction for scam-related complaints against entities in the banking, telecommunications and digital platform sectors under the proposed Scam Rules.
This submission focusses on selected issues arising from the consultation paper where further operational clarity would assist, with the view to supporting an accessible and effective external dispute resolution framework that also promotes regulatory certainty, proportionality and procedural fairness. In some instances, there are differing views within the legal profession as to how to achieve these policy goals. Where views diverge, positions are attributed to specific contributors.
Last Updated on 09/10/2026